Terms and conditions
Shipping time
We strive to ship orders as swiftly as possible. Standard games are usually shipped in 1-3 days after confirmation of payment/purchase. Customized/branded games will normally take 1-2 weeks to get ready for shipping, but you should always check the lead time for custom games beforehand, since during peak times lead times have been several weeks. Estimated delivery times can be seen on our website by choosing the destination country.
Shipping method and charges
The shipping charges are automatically added to the total price when you place an order. Delivery terms used are DAP, DDP, and EXW depending on location and country. Prices on our website do not include any potential duties/taxes that may be applicable in the destination country.
We reserve the right to change our shipping methods. The shipping charges are based on the current rates of our courier partners.
Important to note when shipping a large product
Transport company will usually contact the customer by telephone in advance to indicate when the product is out for delivery. Customer can agree on the time of delivery directly with the transportation company.
When the order arrives at delivery address, it is lowered to the yard and the customer must take it from there. The transport company is not required to deliver them inside the premises. Because oversized goods are heavy and often inconvenient to handle, we recommend that the customer has help available at time of delivery to get the products to their desired location.
The driver must present the waybill to the customer for signature. Before signing the waybill, the customer must inspect the packaging for any damages that may have occurred during transportation. It is normal for there to be some signs of wear and tear on the packaging, but if at any point the packaging is clearly broken (in which case we ask you to take pictures of them before opening them up), it is also worth examining whether the product itself is damaged.
Payment methods
Our standard payment options are debit/credit card, PayPal, and Klarna. We also offer the option to pay via bank transfer against an invoice. If you wish to get an invoice, send the request to: info@subsoccer.com.
Return policy and faulty or damaged items
In accordance with the Finnish Consumer Protection Act, we offer a 14-day exchange and return policy for all our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unused. Please return items in their original packaging.
The customer is always responsible for the return shipping charges.
If you have a complaint about the product, you’re in need of spare parts, or your order has not been delivered in estimated time frame, don’t hesitate to contact us: info@subsoccer.com. In case you have a complaint or request regarding a faulty or damaged item, please include pictures along with your message in so we can process the request properly and in reasonable time.
Refunds/returns will be made through the same payment method as the purchase was made.
Warehouse details for returns
eBrands c/o Fulfilment Hub USA - LA Warehouse
4930 Zambrano St
Commerce
CA
90040
USA
626-758-2675
Other information
We reserve the right to make changes to our terms and conditions. We recommend that you read our current terms and conditions carefully before placing your order. We handle all customer data with utmost confidentiality.
Merchant of Record
For purchases of Subsoccer products in the U.S., the merchant of record is eBrands Global Oy, which is the contractual seller and responsible for processing your payment. The name “eBrands Global Oy” will appear on your payment statement.
Merchant of Record details:
eBrands Global Oy
Pieni Roobertinkatu 9, 00130 Helsinki, Finland
Business ID: 3181726-7
For all other purchases, the merchant of record is the respective Subsoccer entity indicated in your order confirmation.