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Frequently Asked Questions
Product Information
Are there different models or sizes of the product available?
Yes, there are. The Subsoccer S7 is the largest and heaviest of our models, and it is well-suited for public spaces, offices, and heavy use. The Subsoccer S3 is a lighter model, ideal for events and households.
What are the differences between models?
The playing surface of the Subsoccer S7 table is made of impact-resistant, transparent polycarbonate. In the Subsoccer S3, the playing surface is made of mesh. The Subsoccer S7 weighs 50 kg, while the Subsoccer S3 weighs 25 kg. The Subsoccer S7 is designed to be assembled once and kept assembled, whereas the Subsoccer S3 is easy to disassemble and reassemble, and when disassembled, it fits into a small space.
What is included in each Bench Soccer package?
The package(s) include(s) table and two benches with nets, gaming mat, official game ball and Instruction manual and tools.
What materials are used in the construction of your products?
You can find a detailed list of materials on our webshop for each product.
Can the game be used both indoors and outdoors?
Both of our games are suitable for indoor and outdoor play.
Is assembly required, and how easy is it to set up?
Our products come with detailed instructions and tools that make assembly easy.

Shipping & Delivery
Do you ship internationally?
Yes, we ship globally.
What are the shipping costs for my country?
In www.subsoccer.com/shop choose the right model, add to cart, view cart, and then choose shipping country from the drop-down menu and the shipping charge will be shown.
How long will it take to receive my order?
Orders are normally shipped within 1-2 days after purchase and estimated shipping time ranges from 3-10 days depending on the destination.
Will I have to pay customs duties or import taxes?
If duties/ taxes are applicable in your country for buying goods from an EU country (Finland) then yes.
Can I track my order after it has been shipped?
Yes, once the order has been shipped you will receive a tracking number/link in your email.

Payment & Pricing
What payment methods do you accept?
We accept credit/debit cards, Klarna, PayPal, and invoices can also be paid via bank transfer.
Do you offer financing or instalment options?
Currently, we do not offer financing or instalment options.
Are there discounts for bulk orders?
Yes, discounts are available for purchasing multiple units. Please send your request to info@subsoccer.com, and we’ll respond with a quote.

Product Support & Maintenance
Do you provide a warranty for your products?
Subsoccer Ltd. complies with the Finnish consumer protection and product liability law. Subsoccer Ltd. is responsible for the quality and durability of Subsoccer products according to the assumed service life of the products, set in the Finnish Consumer Protection Act. Subsoccer Ltd.’s liability for Subsoccer products is not limited to a separately defined warranty period. Subsoccer Ltd. warranties its Subsoccer products to be free from defects in material and workmanship under normal use and service conditions.
What is the recommended maintenance for keeping the product in good condition?
The game can be used indoors or outdoors, but it is recommended to store the game in a dry and sheltered place. The game contains parts that could be damaged by improper storage or strong weather conditions such as sunlight, rain, sand, snow, etc. If the game is used outdoors, it is presumed that sand, dust, etc. can cause scratches and stains to the game. If the game gets wet, it is advised to dry it thoroughly before storing. Smooth surfaces should be cleaned with a cloth, dampened with a mild detergent. Dry with a clean cloth.
How do I get replacement parts if needed?
Our products are very durable. However, if you need spare parts, you can easily find them in our webshop. All the most common spare parts are available in stock.

Returns & Cancellations
What is your return and refund policy?
In accordance with the Finnish Consumer Protection Act, we offer a 14 day exchange and return policy for all of our items starting from the date of receiving the item in question. Returned items must be in original condition, i.e. unused and resellable. Do return items in their original packaging. The customer is always responsible for the return shipping costs. If you have anything to ask, Please contact our customer service: info@subsoccer.com.
Can I cancel or modify my order after it has been placed?
If you wish to cancel or modify your order, please contact info@subsoccer.com immediately. However, if the order has already been shipped from our warehouse, there is no possibility to cancel or modify it.
How do I initiate a return if I am not satisfied with the product?
Contact our customer service at info@subsoccer.com within 14 days of receiving your order. Please wait for our response before sending the item back, and note that the customer is always responsible for the shipping cost of the product return.

Safety & Usage
Are there any safety guidelines I need to follow?
Subsoccer is a contact sport. In active playing circumstances, players should consider general safety and the possibility of contact, due to the nature of the game. Initially, you should get accustomed to the feel of how to play the game in a sitting position. The focus must be on the fundamental dimensions of the game area and the length of your legs. The best and only position is when you sit on the chair, your legs don’t reach over the game table’s halfway, so called field central line. The product is safe to play one on one in accordance with the safety rules.
Is your product suitable for children? If so, what is the recommended age?
Subsoccer is not a toy. The age recommendation for this product is six years or older.

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